Ashley was AMAZING! I brought my car in a few months prior for the same issue and they sent me home saying they couldn't find anything. Well, being that I've been on the front line, I finally had some time to bring it back in and explain the situation again that wasn't fixed from the start. Ashley put me in a loner car and sent me on my way and said, "We'll call you when we're done and to go home and get some rest," until my vehicle was ready to be picked up! Minus the miscommunication w/ the covered warranty, things were still taken care of!