Frequently Asked Questions | Andy Mohr Chevrolet

Sales

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Q: What is the difference between ordering and reserving a vehicle?

A: Great question! Ordering a vehicle refers to having a vehicle custom built to your specifications at the factory. This can take six-eight months to complete. Reserving a vehicle refers to claiming an existing new vehicle that is already inbound to the showroom and typically takes an average of only three months to arrive.

Q: Do you sell used vehicles from other brands besides Chevy?

A: We carry most common makes and models in our used inventory. If you don't see what you're looking for, check back in a few days as our inventory is constantly changing. If you'd like us to find a specific vehicle for you, give us a call today!

Q: How much money do I need for a down payment?

A: Generally, the more you can afford to pay upfront, the lower the interest rate you'll be able to get on your loan. Striking an ideal balance between down payment, APR, and the term of your loan depends on your credit score. Contact our finance team today for more information or apply for financing directly on our website!

Q: What is the difference between used and certified pre-owned?

A: Our Chevy dealership in Plainfield, IN offers both used models and certified pre-owned cars. Purchasing a certified pre-owned Chevrolet model gives you added protections and guarantees. Our CPO vehicles undergo a thorough inspection, come with a detailed car history report, and are eligible for special warranties. You'll pay less for a CPO vehicle than you would for a new car but you'll still get more assurances than you would if you were buying used.

Q: Where can I find information about new car models?

A: You'll find our website loaded with valuable information under the “Research” section. We have resources like free ebooks, Chevy vehicle reviews, and vehicle comparisons.

Q: How can I qualify for a car loan?

A: Use our online 30-Second Financing Application, then our financial team will work to find the finance solutions that work for your budget and credit score. We work with all kinds of credit.

Q: How much will my new vehicle cost each month?

A: Our handy online calculator on our website estimates monthly payments so you're not left in the dark. Enter the data and find out what to expect with only a couple of clicks.

Q: What time do you open on Saturday?

A: Our sales team is on the floor from 8:30 AM until 6 PM, but if you need service or parts, then we're available from 8 AM until 2 PM.

Q: How can I find a Chevy Equinox for sale?

A: We offer both used Chevy Equinox models and new SUVs at our Chevy dealership. Check online or give us a call and we'll find the price and model you're looking for.

Q: Which Chevy model gets the best gas mileage?

A: Great question! The 2023 Chevy Spark earns the honor of being the most fuel-efficient Chevy on the market, as it can return up to an impressive 38 highway mpg.

Q: Can I get a loan for a car if I'm self-employed?

A: Our team of finance experts have experience working with customers from all walks of life, including those who are self-employed. We partner with banks to advocate for you and get you the loan that fits your life.

Q: Which Chevy model has the most cargo space?

A: If you leave all the seats in place, the 2023 Chevrolet Suburban easily offers more cargo room than any other vehicle in the new Chevy lineup. You’ll have 41.2 cubic feet of space to work with in the way back, meaning you’ll have room for up to eight full-size suitcases to fit behind the passenger compartment. Things get even more impressive when you start folding those seats down. With the third-row seats folded, your cargo area expands to a staggering 93.8 cubic feet, over twice what you’ll find in the cargo area alone. That’s enough room to bring home a new washer or dryer and still have seating for four inside the cabin. 

Q: Do you sell used vehicles?

A: Absolutely! Here at Andy Mohr Chevrolet, we offer a wide selection of quality used vehicles from a number of popular brands including Ford, Jeep, and GMC in addition to used and certified Chevy vehicles. Browse our inventory online now, then give us a call to schedule your test drive today!

Q: Can I get a car with bad credit?

A: Our finance team has experience working with customers from all walks of life. Even if you have poor credit or no credit history at all, we are committed to doing everything we can to get you into the vehicle you want at a price you can afford. Give us a call today to see what Andy Mohr can do for you!

Q: Should I buy a crew cab or double cab truck?

A: If you regularly transport five full-size adults, a crew cab will be a bit more comfortable. A double cab is a great truck for taking small families on road trips or escaping to nature, as it can easily carry all the gear you need. Double cab trucks come with a standard bed length. Give us a call to schedule your test drive and experience the differences for yourself today!

Q: What does it mean to reserve a vehicle?

A: Sometimes we will feature new vehicles in our inventory that are still in transit from the factory. If you want to guarantee your chance to get a specific one of these vehicles, you can reserve it in advance. If you're interested in reserving a vehicle, give us a call today!

Q: How can I apply for financing to see if I qualify?

A: It's easy! You can either submit your information via the secure finance application form on our website or give us a call and schedule a time to come in and meet with one of our finance experts in person.

Q: Do I need to schedule a test drive?

A: Nope! You can always stop by anytime. However, scheduling in advance allows us to ensure that the vehicle you're interested in is available and ready when you arrive for the best possible experience. Schedule your test drive in just a few minutes on our website today!

Q: Is it worth it to buy a hybrid car?

A: Hybrids have better fuel efficiency and conserve more energy, thus emitting fewer carbon emissions. This saves you money in the long-term. If you're interested in test driving a hybrid, give us a call today!

Q: What are the most important factors to consider when purchasing a vehicle?

A: When shopping for a new car, you always want to balance the price compared to the features you value. This will be different for everyone based on your individual needs and what you can afford. If you need help deciding on your next ride, give our team a call today and we'll be happy to help!

Q: What does it mean when a used car is certified?

A: Before you buy, all Chevy certified vehicles must be within six model years old, have a maximum of 75,000 miles on them, and pass a rigorous 172-point inspection. Then after you buy, every Chevy CPO vehicle comes with a 6-year/100,000-mile Powertrain Limited Warranty, a 12-month/12,000-mile bumper-to-bumper limited warranty, and $0 deductible. Interested in test driving a Certified Chevy? Give us a call at Andy Mohr Chevy today!

Q: How much should I spend on a used car?

A: Everyone's situation is different, but a general rule to follow is that your total transportation costs including car payment, insurance, etc. should not exceed roughly 15% of your monthly take-home income. For example, if you make $5,000/month, then you should aim to keep your total transportation costs around $500-750/month. Still have questions? Give the finance team at Andy Mohr Chevy a call today!

Q: How do I schedule a test drive?

A: You can either give us a call or schedule online right from our website. Just let us know the date, time, and vehicle you're interested in and we'll make sure it's ready to go when you get here. It's that easy, so give us a call at Andy Mohr Chevy or visit our website today!

Service

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Q: Can I schedule a service appointment online?

A: Absolutely! You can schedule your service appointment on our website in a few short clicks right from the convenience of your couch and without ever having to pick up the phone! Schedule online now.

Q: Can I get my vehicle serviced with you even if I didn't buy it from you?

A: Of course! Our service team works on most makes and models, even if the vehicle wasn't originally purchased from Andy Mohr. Schedule your service appointment today!

Q: How long can I keep driving with my check engine light on?

A: The general rule is that if the check engine light is flashing, you can't keep driving the car. It's an emergency. Often it indicates an engine misfire. If you keep driving, you will likely cause irreversible damage, mostly to the (expensive) catalytic converter. However, any time your check engine light is on, delaying repairs likely means increasing cost.

Q: Do you service other brands besides Chevy?

A: Absolutely! Our team of Certified Technicians are qualified to work on most makes and models. If you're not sure, give us a call and we will happily confirm and help you set up an appointment today.

Q: What should I do if my brakes are making noise?

A: Stopping power is crucial to a safe and successful driving experience. When you need brake service, visit Andy Mohr Chevrolet and the Certified Service experts who can recommend quality new brakes.

Q: What kind of tires should I get for my car?

A: Your vehicle's tires are the first and only contact with the road, so it is important to choose the right set when replacing them. Andy Mohr Chevrolet has Certified Service experts that will handle all your tire needs. From checking tire wear to tire pressure, our team can also help you find new tires for your vehicle.

Q: What maintenance services does your dealership offer?

A: We are a full-service provider, with ASE certified and highly trained service professionals. Our team covers all the basics like oil changes and tire alignments. However, we also handle full automotive paint jobs, glass repair, and dent repair. We also use and sell high-quality genuine Chevy parts.

Q: Do you service the Chevy Silverado?

A: Definitely! Our team of certified Chevy technicians are more than qualified to handle any repairs that your truck needs. Give us a call today or schedule online.

Q: Are you running any service specials?

A: We have service specials listed on our website. They change regularly, so make sure you check back frequently to take advantage of the best deals!

Q: How often should you get an oil change?

A: On average, vehicles are estimated to need an oil change every 3,000 miles or every six months. However, the owner's manual for your vehicle will always be the best resource for the most accurate recommendations specific to your vehicle. If you think it's time for an oil change, give us a call and schedule your service appointment today!

Q: What does it mean if my car is leaking brake fluid?

A: There are a range of causes of brake fluid leaks, including damage to brake components and general wear, rusting and pitting. If your dashboard brake fluid indicator is lit and your reservoir is low despite you topping up your fluid, there's a high chance your brake hydraulic system – usually closed – is compromised. You should schedule a service appointment as soon as possible for your driving safety.

Q: How can I tell the tire size for my car?

A: Find the information in your vehicle owner's manual in the glove compartment or on the tire information sticker on your driver's side door. Usually those elements contain all the information related to your tire size and specifications as well as the appropriate tire pressure. If you need new tires, give us a call to schedule your service appointment today!

Q: How often does my car need maintenance?

A: Your owner's manual should always be your go-to source of recommendations specific to your vehicle. However, depending on which comes first, we suggest having your car serviced once a year (every twelve months) or at 12,000 miles. If you're operating a larger vehicle, or your drive a lot, you should think about servicing every six months or 6,000 miles. If you think it might be time for service, schedule your appointment with us today!

Q: How long can I delay my car service?

A: Any amount of delay is ill-advised as it can cause the eventual repairs to be even more expensive and can even be dangerous! However, if it's minor routine maintenance that you can't afford right away, it could be okay to delay service until you get paid and can afford service. As soon as you can, give our team a call!

Q: Can I schedule my appointment online?

A: Absolutely! Scheduling a service appointment on our website is quick and easy. Alternatively, you can also just give us a call!

Q: What are the service department hours?

A: Our service department is open and ready to serve you 6 days per week: Mon-Thurs 7:30 AM-7 PM, Fri 7:30 AM-6 PM, and Sat 8 AM-2 PM. We are closed on Sundays. Give us a call or stop on in to Andy Mohr Chevy today!

Q: Why should I get my car serviced with you?

A: Your vehicle deserves expert care from the people who know it better than anyone else. We employ factory-trained technicians who use state-of-the-art technology and equipment to help you keep your vehicle running like new. Give us a call or schedule your service appointment online to experience the difference at Andy Mohr Chevy!

Q: Do you service other brands besides Chevy?

A: Absolutely! Our certified technicians are qualified to service most makes and models. If you're not sure, give us a call and we can confirm if we work on your type of vehicle. We look forward to hearing from you at Andy Mohr Chevy soon!